Question 1:
Q: Why doesn’t my printed color look exactly like it does on screen?
A: Screens and printers make color in different ways. Your phone or computer creates color with light (RGB), which can show very bright, glowing shades. Printers use ink (CMYK), which has a smaller range of colors it can reproduce. That’s why some colors, especially neons and very vivid blues and greens, can look a little softer or deeper on paper.
Color can also shift slightly depending on the paper or material, the finish (matte vs. gloss), and even the lighting where you view it.
Our tip: If you have a specific color in mind, share a Pantone number or a physical sample. We’ll match it as closely as possible within our print capabilities and let you know upfront if anything might look different.
Question 2:
Q: Why is there a design charge on my order?
A: Before anything can be printed, cut, or embroidered, your logo or design has to be set up for that specific product. Our team precisely formats and scales your artwork to the right size so it looks clean and sharp, whether it’s going on a large sign or a shirt pocket. This step often includes cleaning up low-resolution files, adjusting spacing and proportions, and preparing the file for our equipment so the final product turns out exactly the way it should.
Question 3:
Q: Why do you prefer vector files for my logo or design?
A: Vector files are built from lines and shapes instead of pixels, so they can be scaled to any size without losing quality. Whether your design is going on a business card or a building-sized banner, it stays crisp and clean. Pixel-based files like JPGs and PNGs can look great on screen but get blurry or jagged when enlarged. They’re also harder to use for cutting, engraving, and embroidery, which rely on clean, precise outlines.
Our tip: Common vector file types include .AI, .EPS, .SVG, and some PDFs. If you’re not sure what you have, ask whoever designed your logo for the “original” or “vector” file, or just send us what you’ve got and we’ll let you know!
